QUALITY: In-car Entertainment Drags Quality Ratings Down at Ford
Thursday, June 21st, 2012
Ford Motor Co. saw its quality rating slip for the second year in a row in J.D. Power & Associates Initial Quality Survey, primarily because of customer complaints over the use of its My Ford Touch information and entertainment system.
Ford was joined in a below average rating by Chrysler's Chrysler, Dodge and Jeep brands, although the company's Ram truck pickups scored above average.
Three of General Motors' four brands scored above average in the survey with Cadillac moving into fourth place overall and becoming the only Detroit Three brand to finish among the top ten. Chevrolet and GMC placed above average but Buick slipped to below average in the survey.
Toyota's Lexus brand remained the overall winner, retaining the top spot for the second year in a row with reports of only 73 problems reported for every 100 cars. Perhaps the biggest surprise was Jaguar, which only a few years ago typically finished near the bottom of the heap in the quality survey but this year finished number two behind Lexus. Porsche also soared ahead with 75 problems per 100 cars and Cadillac finished with 80 problems per 100 cars. Honda's Acura was sixth in the survey, followed by Japanese competitor Nissan following. Tied for 10th place were Mercedes-Benz, BMW and Mazda.
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